Over-the-Counter Benefits (2024)

Getting started:

This benefit provides members with a quarterly allowance administered by NationsBenefits (NationsOTC) to purchase OTC health and wellness products.

Using this benefit:

Once your My Benefit Card is activated, members can use it to purchase eligible healthcare items at participating retail stores or directly from NationsBenefits over the phone or online through the NationsBenefits portal.

  • Using a local participating retailer provides you more choices and value for your allowance.
  • Participating retailers include CVS, Rite Aid, Walgreens, and Walmart. To find a participating retailer near you, call NationsBenefits at 877.240.8232 (TTY: 711) or visit the NationsBenefits portal.
  • When shopping at a participating retailer, be sure to pay for your OTC benefit purchases separately from the rest of your order, if applicable, using your available NationsBenefits card allowance.
  • Refer to the tips on using your allowance at a participating retail location.
  • For phone orders, call NationsBenefits at 877.240.8232 (TTY: 711).
  • For online orders, go to the NationsBenefits portal to purchase items through the portal.
  • You may also use the MyBenefits Portal app to check account balances and purchase items.
  • Download the MyBenefits Portal app on your mobile device through the App store or Google Play to access your account and find participating retailers.

Tips when shopping at a participating retailer:

  • When visiting a participating retailer, choose eligible OTC items.
  • Using your My Benefit Card, pay for eligible OTC items separately at the time of purchase and the allowance will automatically go toward all qualifying items in the purchase, up to their card balance amount.
  • Please select “credit” when checking out. You will not receive a PIN and all debit transactions will be declined.
  • For purchases totaling more than the quarterly allowance or card balance, a second form of payment must be used for the remaining balance.
  • Refunds and exchanges should be returned to the retail location where purchased. If a return is accepted, a refund will be received back onto the My Benefit Card.

Eligible products:

Purchase a variety of OTC medications and health and wellness products with the OTC benefit.

Examples of eligible care items:

  • Oral care products (toothpaste and dental floss).
  • Eye care (OTC eyedrops).
  • First aid supplies.
  • Heating pads.
  • Blood pressure cuffs.
  • Safety and fall prevention aids.
  • Compression and supportive items.
  • Incontinence supplies.

For additional information, please contact NationsBenefits at 877.240.8232 (TTY: 711).

Cosmetic prescription products (for example, teeth whitening products, and wrinkle reducers), are not eligible purchases under the benefit.

Check eligible items by name under the OTC benefit on the NationsBenefits portal.

Check with your local retailer; some stores use stickers or signs to identify qualifying items.

Use MyBenefits Portal app on a mobile device. Download the MyBenefits Portal app on your mobile device through the App store or Google Play to access your account and find participating retailers. The app allows members to scan items in-store to identify whether an item is eligible for this program.

Download and view the OTC product catalog or request a printed version on your NationsBenefits portal. Members will not receive a 2023 OTC product catalog in the mail.

Online orders and shipping:

  • Place an order through NationsBenefits online through the NationsBenefits portal online or through the MyBenefits app and have items shipped directly to your home at no additional cost.
  • To order by phone, call NationsBenefits at 877.240.8232 (TTY: 711).
  • Orders placed through NationsBenefits will be delivered via FedEx or UPS.
  • Sign up for text or email alerts, or can or visit the NationsBenefits portal to check your order status and tracking information.
  • Orders can be shipped anywhere in the U.S., including Hawaii and Puerto Rico.
  • If traveling, the shipping address can be changed at checkout for each order.
  • Cancel orders any time prior to shipping by calling NationsBenefits at 877.240.8232 (TTY: 711) or cancel orders in the NationsBenefits portal within one hour after the order is placed.

Reloading funds:

  • The quarterly allowance will automatically be loaded onto the My Benefit Card on the first day of each quarter (January 1, April 1, July 1, and October 1).
  • Unused allowances may not be carried over from one quarter to the next quarter.
  • Check the balance of available funds by logging into the NationsBenefits portal.

Contact information:

For more information about using your OTC benefits or to make a purchase, please contact Nations Benefits directly.

Over-the-Counter Benefits (2024)


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